Payments, Charges & Refunds
Payment methods, understanding charges, tips, and refunds.
Adding a Payment Method
How to add a card or other payment method to your PlatedUp account.
Apple Pay and Google Pay
How digital wallet support works on PlatedUp and what affects availability.
Understanding PlatedUp Charges
What can appear on your bill: Cook-service time, PlatedUp's service fee, optional grocery pickup, taxes, and tips.
Authorization Holds
How PlatedUp's temporary payment authorization works, when you're actually charged, and what happens if a booking request isn't confirmed.
Tips
How tipping works on PlatedUp — an optional tip at booking, an optional tip after service, and where tips go.
Refunds
When you're eligible for a refund or PlatedUp Credit, how to report a problem, and what to expect.
Failed Payments
What to do if your payment doesn't go through when booking.
Removing a Saved Card
How to remove a payment method you no longer want saved to your account.